1. Who
The study included 413 adult tuberculosis (TB) patients (≥18 years) receiving follow-up TB treatment in Southern Afghanistan.
Eligibility criteria:
- Confirmed TB diagnosis (regardless of case type)
- Receiving TB treatment at one of the selected facilities during the study period
- Age ≥18 years
Excluded:
- Very severe illness (3 patients; 0.7%)
- Refused participation (6 patients; 1.4%)
Participant characteristics:
- Mean age: 39.4 ± 16.9 years
- Age >35 years: 49.6%
- Male: 58.6%
- Married: 71.4%
- Rural residents: 60.0%
- No formal education: 51.8%
- Employed: 28.8%
- Pulmonary TB: 66.8%
- New TB cases: 82.6%
- Current smokers: 19.6%
- Received counselling during treatment: 78.9%
2. What
The study assessed the level of patient dissatisfaction with TB care services and identified associated sociodemographic, clinical, and health-system factors.
Primary Outcome
Patient satisfaction with TB care services measured using the Patient Satisfaction Questionnaire (PSQ-18) across 7 domains:
- General satisfaction
- Technical quality
- Interpersonal manner
- Communication
- Financial aspects
- Time spent with doctor
- Accessibility and convenience
Patients scoring below the sample mean were classified as dissatisfied.
Key Findings
44.5% of participants were dissatisfied with TB care services
(95% CI: 39.6%–49.4%)
Highest satisfaction domains
- Interpersonal relationship: mean 4.02 (80.4%)
- Technical quality: mean 3.82 (76.4%)
- Communication: mean 3.81 (76.2%)
Lowest satisfaction domains
- Financial aspects: mean 2.94 (58.8%)
- Time spent with doctor: mean 3.39 (67.8%)
Factors independently associated with dissatisfaction
- Rural residence: AOR 1.72 (95% CI: 1.07–2.77)
- Monthly income 5000–10,000 Afghanis: AOR 1.73 (95% CI: 1.07–2.79)
- Out-of-pocket expenses: AOR 1.68 (95% CI: 1.06–2.67)
- Continuation phase of treatment: AOR 1.83 (95% CI: 1.12–2.98)
- No counselling during treatment: AOR 7.25 (95% CI: 3.86–13.61)
- Current smoking: AOR 2.05 (95% CI: 1.16–3.60)
Authors’ Conclusion
Nearly half of TB patients were dissatisfied, indicating major gaps in patient-centered TB care. Lack of counselling was the strongest predictor of dissatisfaction.
Practical / Policy Implications
The authors recommend:
- Strengthening counselling quality across all treatment phases
- Expanding decentralized/community-based TB care
- Reducing financial barriers
- Engaging family members in counselling and treatment support
3. When
The study was conducted between October and December 2025.
No longitudinal follow-up period was reported because this was a cross-sectional study.
4. Where
The study was conducted in Southern Afghanistan, specifically in six high-volume TB treatment centers:
- Kandahar Provincial TB Center
- Mirwais Regional Hospital
- Spin Boldak District Hospital
-
Provincial TB Centers in:
- Helmand
- Uruzgan
- Zabul
These were outpatient TB care facilities selected based on high patient volume.
5. Why
The study was conducted because patient satisfaction is a critical indicator of healthcare quality and treatment adherence, especially in TB care.
In fragile health systems like Afghanistan, limited evidence exists regarding patient dissatisfaction and its determinants among TB patients. Identifying these factors helps policymakers and TB program managers improve service quality, equity, and effectiveness.
6. How
Study Design
Facility-based cross-sectional study
Level of Evidence
Observational study (cross-sectional)
→ lower level for causal inference; useful for prevalence estimation and identifying associations
Sampling
- Sample size formula for single proportion
- Assumed dissatisfaction prevalence: 50%
- Final calculated sample size: 422
- Final analyzed sample: 413
Sampling method
- Proportional allocation across facilities
- Sampling frame from TB registers
- Simple random sampling
Data Collection
- Structured face-to-face interviews
- Conducted by 12 trained nurses
- Interview duration: 15–20 minutes
- Private interview rooms used
- Informed consent obtained
Measurement Tool
PSQ-18
- 18-item validated questionnaire
- Pashtu version via forward-backward translation
- Pilot tested among 30 TB patients
-
Excellent internal consistency:
Cronbach’s α = 0.91
Analysis
- Domain mean scores calculated
- Dichotomization into satisfied vs dissatisfied using mean cut-off
- Multivariable logistic regression used to identify associated factors
Limitations
Likely limitations include:
- Cross-sectional design prevents causal inference
- Facility-based sampling may reduce generalizbility
- Self-reported satisfaction may introduce response bias
- Purposive selection of facilities may limit representativeness
Source: Stanikzai MH, Bariz H, Anwary Z, Baray AH, Shirzad J, Dadras O. Assessment of Patient Satisfaction with TB Care Services in Southern Afghanistan. Patient Prefer Adherence. 2026;20:602353. https://benangmerah.net/record/84/assessment-of-patient