Indonesia, with one of the world’s highest TB burdens, relies on SITB to track and manage tuberculosis cases nationwide. This study thoroughly evaluated SITB through a multimethod approach that included heuristic evaluation, user satisfaction surveys, and in-depth interviews with health workers.
The heuristic evaluation revealed multiple usability issues, most notably inconsistent terminology, inadequate error prevention, and interface design flaws that could hamper efficient reporting. Among these, limited data entry capability due to server constraints was a critical limitation affecting system performance during busy hours.
User satisfaction measured through the EUCS model showed generally positive perceptions, with an average satisfaction score of 4.08. However, dimensions like ease of use and timeliness fell below optimal levels. Users reported frustration over the slow response time and difficulties learning to use the system without formal training.
Qualitative interviews further illuminated operational challenges. Although recent integration with the civil registration system (Dukcapil) improved data completeness and reduced some manual work, users still had to enter duplicate information into separate systems, highlighting the need for seamless EMR integration.
The study emphasizes that while SITB has significantly modernized TB reporting in Indonesia, its full potential will only be realized through targeted enhancements—especially improving system performance, refining user support materials, and completing integration with EMR platforms.
These findings will serve as a roadmap for policymakers and system developers aiming to optimize SITB’s functionality and support Indonesia’s TB elimination goals by 2030.
Source:
- Pratiwi, R.D., Alisjahbana, B., Subronto, Y.W., Priyanta, S. and Suharna, S., 2025. Implementation of an information system for tuberculosis in healthcare facilities in Indonesia: evaluation of its effectiveness and challenges. Archives of Public Health, 83(1), pp.1-18.